Privacy Policy

Last Updated: December 5, 2025

1. Introduction

Welcome to BAgentAi ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bagentai.com, use our SaaS platform at app.bagentai.com, or interact with our tracking services at link.bagentai.com.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

  • Personal Identification Information: Name, email address, phone number, billing address, and business details provided during registration or inquiry.
  • Account Credentials: Usernames, passwords, and other security information for authentication and access to our SaaS platform.
  • Payment Information: Credit card details and billing information collected via our secure payment processor, Stripe. We do not store full credit card numbers on our servers.
  • Usage Data: Information on how you interact with our services, including access times, pages viewed, and the routes by which you access our services.
  • Device Data: IP address, browser type, operating system, and device identifiers.
  • Communication Data: Content of messages sent through our chat widgets, contact forms, and AI bots.

3. How We Collect Information

We collect data through the following methods:

  • Direct Interactions: When you fill out forms, sign up for an account, subscribe to our newsletter, or contact support.
  • Automated Technologies: Through cookies, server logs, and similar tracking technologies as you navigate our site.
  • AI Interactions: When you interact with our AI chatbots, voice agents, or automation pipelines.
  • Third-Party Sources: We may receive information from advertising networks, analytics providers, and lead generation partners.

4. AI Processing Disclosure

Our services utilize Artificial Intelligence (AI) technologies to provide automation and enhanced user experiences. By using our services, you acknowledge and agree that:

  • Data Processing: Input data (text, voice) may be processed by third-party AI providers, including but not limited to OpenAI and Google Gemini, to generate responses and perform tasks.
  • Platform Integration: We utilize GoHighLevel and other CRM tools to manage automation pipelines and customer data.
  • No Sensitive Data: You should not input sensitive personal health information (PHI) or highly confidential financial data into our AI chat interfaces unless explicitly authorized for a specific secure workflow.

5. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our SaaS platform and AI services.
  • To improve, personalize, and expand our website and services.
  • To understand and analyze how you use our services.
  • To develop new products, services, features, and functionality.
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  • To process your transactions and manage your orders.
  • To send you emails and SMS messages regarding your account or our services.
  • To find and prevent fraud.

6. Cookies and Tracking Technologies

We use cookies, beacons, tags, and scripts to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

  • Essential Cookies: Necessary for the proper functioning of the website.
  • Analytics Cookies: Help us understand how visitors interact with our website.
  • Marketing Cookies: Used to track visitors across websites to display relevant ads.
  • Tracking Links: We use link.bagentai.com for tracking click-through rates and attribution in our marketing campaigns.

7. SMS and Email Communications

By providing your phone number and email address, you consent to receive communications from us, including promotional messages, account updates, and support notifications.

Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe link in the email. You may opt out of SMS messages by replying "STOP" to any message you receive from us.

8. Data Sharing and Third-Party Providers

We may share your information with the following third-party service providers to facilitate our services:

  • Payment Processors: Stripe.
  • AI Providers: OpenAI, Google Gemini.
  • CRM & Automation: GoHighLevel.
  • Hosting & Infrastructure: Vercel, Google Cloud Platform.
  • Analytics: Google Analytics.

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for their independent marketing purposes without your consent.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

10. Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

11. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. BAgentAi aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.

12. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

13. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Business Name: BAgentAi
  • Owner: Niraj Aryal
  • Address: Burlingame, California, USA
  • Email: hello.bagentai@gmail.com
  • Website: https://bagentai.com